FAQ

We spend 30 hours a year on

average listening to ring back

tones (the time waiting for

outgoing calls to be answered).

Joyp turns the boring 'ring ring'

into smiles!

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General Questions

Where do I get it?

At the Android Market .

Will listening to feeds delay reception of my phone call?

No. Joyp Connect uses the normal call set-up time (up to 10 seconds).

Can I use Joyp on other phone models?

Currently, Joyp is only available for Android smartphones. Additional versions will be released soon, so stay tuned.

What does it cost?

Nothing! The App is free, and sending and receiving Joyps is free too. (Joyp uses the data channel to send and receive the messages, so data transfer fees may apply if you don't have a data plan.)

Sending Joyps

What can I send to my friends?

Anything that'll make 'em smile! Your Joyp message should be a maximum of 10 seconds

long, since that is the amount of time they'll have to hear it during the ring-back time. Oh,

you can also add a weblink and text to your Joyp.

What are people using Joyp for?

Sharing the latest news, party announcements, birthday greetings, showing off something cool you found on the web, flirting with friends and plain-old surprises. The ability to add web links make it extra helpful for sharing info.

How do I create a Joyp?

On Joyp's home screen, click Create & Send a Joyp. You'll be asked to record your message, then optionally give a title/text/weblink that will be available to the person you are Joyping. Next, just choose who to send it to, and you're done!

Can I send to more than one friend at a time?

Yes. Choose as many or as few recipients as you wish, or select all your contacts.

Can I hear or resend the Joyps that I've created?

You can hear the Joyp you created even before you send it. All the Joyps you have already sent appear in the "My Joyps" screen. Select any Joyp message to play, or to send again to the same recipient or to another friend.

Are all the Joyps I send a surprise?

Not necessarily. When you create a joyp, you have an option to make it a surprise, and the person being Joyp'ed will hear it only when they make an outgoing call. If you decide NOT to make it a surprise, the Joyp will appear in the person's Joyp Inbox right away, with your name on it. They will have the option of listening to the Joyp straight from the Inbox, without even having to make a call (yes, just like voice mail, but easier...)

Receiving Joyps

When will I hear Joyps that my friends sent me?

When you make an outgoing call (to any phone number, even if not a Joyp user), you'll hear the Joyp during the first 10 seconds of ring-back time (the boring ring-ring you hear while waiting for the receiving party to answer). If you receive non-surprising Joyps, you can also hear them directly from your inbox.

Can I replay a Joyp that I just heard?

Sure. Just go to your inbox, and select any incoming Joyps that you want to replay.

Why don't I hear any Joyps when I make calls?

First, check that you actually received a Joyp. Here is how you can test if everything is working: Send yourself a Joyp. If you did receive it, but still can't hear it, then check that your phone is not on silent-mode.

Can I block someone from sending me Joyps?

Yes. Choose any user from the contacts list, and click Block Joyps. They won't know that you blocked them.

How do I know if the Joyps I have are new or the ones I've heard already?

You can tell by the shading of the Joyp notification. New Joyps are darker and have "NEW" before the name of the sender

How do I know how many Joyps I have?

Your inbox will show you how many "non-surprising" Joyps you have - those are the Joyps that you can identify who send them to you, even before you listen to them. On the 'Keypad" icon you have all the Surprise Joyps which you haven't heard yet. The total number of Joyps you have (surprising and identified) is shown on the app icon.

If I have more than one Joyp, when will I hear them all?

You will hear the first Joyp you received with your first phone call. The second one with the second call, and so forth...

Facebook

How does Joyp know my facebook id?

When you first download and install Joyp in your Android smartphone, you will need to login into facebook through the "Settings" screen using "Facebook

Will Joyp sync my local contacts with facebook?

Joyp will prompt you periodically to synchronize with facebook, and you can also initiate a sync whenever you want to, through the "Settings" screen. Click "Facebook," then "Sync." You can also sync again after creating a joyp through the Android phone's "options" button, and pressing "Refresh Friends List."

What if I want to log out of facebook?

No problem. Just go to the "Settings" screen and click "Log out."

I don't want Joyp to post status updates to facebook. I turn that feature off?

Sure. Just go to the "Settings" screen to turn off status updates.

Why don't I see my facebook friends in the Joyp's recipient list?

It depends. If your facebook friend has not installed Joyp, you won't see him. Only facebook friends who have Joyps are seen. Another reason is that it takes facebook up to 24 hours to populate new friendships to third party applications (such as Joyp,) so you new facebook friend will appear within 24 hours AFTER you have synch'ed the application with facebook (go to the "Settings" screen, click "facebook," then "Synch.")